Our main offices are open by appointment only.
Our customer fulfilment centre is open for calls from Monday to Friday, 9am to 5pm.
For general enquiries, from Monday to Friday, 9am to 5pm, call 0118 937 3787.
For emergencies outside of these hours, call 0118 937 3737.
Contact numbers for our services are listed below.
If you have hearing or speech difficulties or you need assistance in getting in touch with council services, you can use the free Text Relay service to make a text relay call. You need to dial 18001 followed by the telephone number of the person/council service you are calling. To use text relay on a smartphone or computer you need to download the free app from www.relayuk.bt.com or from a marketplace such as Google Play or the App Store.
We aim to:
We can arrange private meetings if necessary.
If we do not meet these standards you can make a complaint online.
You should:
We have developed a persistent complainants policy to deal with people who make unreasonable demands on our services.
0118 937 2784 for rents
0118 937 2863 for the court team
0118 937 2369 for former or recharge accounts
0800 318 296 (0118 937 3757 from a mobile)
0118 937 3727
0118 937 3717
0118 937 3787
0118 937 3787
0118 937 3757
Email: benefits@reading.gov.uk
Phone: 0118 937 3707 (9am to 5pm, Monday to Friday)
Minicom: 0118 937 2700
In person: by appointment only
In writing: Revenues and Benefits, PO Box 17 (Benefits), Civic Offices, Bridge Street, Reading RG1 2LU
Our leisure partner Greenwich Leisure Ltd (GLL) now operates Reading’s leisure services on the Council’s behalf. Visit:
Opening hours vary – full branch information Central Library: 0118 9015950 Caversham Library: 0118 9015103 Battle Library: 0118 9015100 Tilehurst Library: 0118 9015112 Palmer Park Library: 0118 9015106 Southcote Library: 0118 9015109 Whitley Library: 0118 9015115
If you are a journalist looking to contact the media team or looking for the latest press releases visit our media centre.
0118 937 3767
0118 937 3787
0118 937 3787
0118 937 3787
0118 937 2632
0118 937 3533
0118 937 3777
0118 937 3787
0118 937 3787